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Originally Posted by Nouvellecosse
Makes me wonder if dept stores are even viable in Canada anymore. Sure one could say that the ones that closed failed to keep up with market conditions and consumer preferences. But there's still a lot fewer of them overall than there was 50 years ago and the ones that closed had venerated brands. So i wonder if the same fate awaits Holts and Simons as well.
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I think Holts and Simons are different. They are fashion and may be a few items in other areas.
When I was a student going to school I had a part time job working in the Bay Toyland stocking shelves. That was late 80 and early 90s. The floor I was on split in two. The side I was on the manager was responsible for toys, yarn and luggage. The ladies that covered yarn knew their stuff and avoiding going near the today and we did the same. The other half of the floor had TVs, audio equipment and major appliances. They understood their products better than the BestBuy people do today.
Being in Toys we would cross sell batteries. So I have to go up stairs to hardware and take some of their stock when were running low. They hardware department have everything from tools to the weird backets you would use to built a chain link fence.
That was an extremely diverse set of products. It worked because they invested in making the sales people specialists in the relevant area and if you wanted advise you were talking to someone that understood the product in their department. You paid for that.
Walmart works because they are low margin and everyone knows not to even bother asking the associates for advise they are simply there to unpack the boxes, if you need advise you ask google or go find a local independent.