Travellers slam Swoop after nearly 2 dozen delayed or cancelled flights
'It would be great if they were reliable and had some customer support, but no'
Dan Taekema · CBC News · July 8, 2019
Passengers planning to take Swoop flights from airports across Canada and Florida have been left scrambling after the low-cost airline delayed or cancelled nearly two dozen trips because of maintenance issues.
The WestJet Airlines subsidiary said 11 of its flights were cancelled on July 7 and 8, including trips from Hamilton, Edmonton, Winnipeg, Halifax, Orlando and Fort Lauderdale.
The cancellations, which began on July 5, will continue for next two days. July 9 trips from Hamilton, Halifax and London, Ont. and July 10 trips from Hamilton, Winnipeg and Edmonton have also been grounded.
The airline blamed unscheduled maintenance on one of its aircraft.
"Safety is our number one priority and we sincerely apologize to our travellers for the interruption in their plans," said Swoop spokesperson Karen McIsaac in an email to CBC News.
"We know how disruptive it is when travel doesn't go as planned, and we're sorry for the inconvenience and disappointment this has caused."
...
https://www.cbc.ca/news/canada/hamilton/swoop-airline-fort-lauderdale-1.5203982