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http://www.cbc.ca/news/canada/calgary/calgary-gives-up-on-connect-card-wants-5m-back-1.3133873
Calgary gives up on Connect card, wants $5M back
The city wants $5 million back after scrapping a plan to offer electronic fares for public transit riders.
The Connect card has been under development for several years now and has been plagued with problems.
Transit director Doug Morgan says they don't know why Schneider Electric can design and operate similar systems in other cities, but can't get its technology to work in Calgary.
"That's the million dollar question," he said."We don't understand. Certainly when we re-engaged them, they were certain they could deliver."
The saga began in 2010 when a Spanish company called Telvent, now owned by Schneider Electric, was chosen to develop the system through a bidding process.
The plan was to give Calgarians the convenience of a tap-and-go fare card that transit users enjoy in many other cities.
Software problems
Calgary had hundreds of people testing the card back in 2012, but there were software problems. Later that year, the city cancelled the contract and card readers were removed from every bus and C-Train platform.
But staff were convinced the company had fixed the problems and decided to give it another go in 2013, rather than spend more money by going with somebody else.
The Connect card readers were re-installed and testing resumed last September with plans for the card to go into service by the end of the year. It didn't happen.
City council was briefed on the situation Monday in a closed-door session. The decision to scrap the project was announced Tuesday.
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http://www.cbc.ca/news/canada/calgary/calgary-gives-up-on-connect-card-wants-5m-back-1.3133873