Proposals and process changes to how City planning dept operates being presented at PEC.
Highlights include hiring 11 more staff.
Process Improvement
It is proposed that a ‘deep-dive’ Lean Six Sigma analysis on current permit processing
methods be conducted to determine how plan reviews and building inspections could be
expedited. There would have to be an undertaking of mapping of the current processes
and development of analytics and metrics to identify current performance, as a first
step.
An increase in the submission of complete applications is the desired outcome as well
as the minimization of plan resubmissions as a result of deficiencies noted during plan
reviews.
To achieve this outcome, the following vision and goal would need to be worked
towards:
• Vision: One and Done. The review of multiple resubmissions adds on additional
process steps and has implications to the overall review time. Multiple
resubmissions ‘disrupt’ the flow of plan reviews. Ideally, the reviews of
applications would be conducted once, with the first application submission,
resulting in permit issuance.
• Goal: Two and Through. Implement improvements to the permit application
review process to reduce the total number of resubmissions and the overall
permit issuance timeframes. It is expected that enhancements to the online
permit application portal will help achieve this in terms of ensuring the correct
documentation has been submitted
https://pub-london.escribemeetings.com/filestream.ashx?DocumentId=100052