New Downtown LCBO - Page 3

matt602 · #41 Posted **Mar 24, 2015, 3:00 AM**

Were those taken today? Cause if so, they're gonna have to work on it all night long if it's gonna be open tomorrow. I guess it'll have to be though, since the temporary location is already emptied out.

Jon Dalton · #42 Posted **Mar 24, 2015, 3:29 AM**

Why the rush all of a sudden? They waited years to even start this, all the while people were begging for it.

To close the old store a day early is a bit of an 'F you' to the customers who've put up with this crappy store for a year. People do drink on monday.

davidcappi · #43 Posted **Mar 24, 2015, 4:26 AM**

Quote:

Were those taken today? Cause if so, they're gonna have to work on it all night long if it's gonna be open tomorrow. I guess it'll have to be though, since the temporary location is already emptied out.

Those are from March 13th, I should have specified in my earlier post. My bad. They're more than likely ready to go today.

mattgrande · #44 Posted **Mar 24, 2015, 2:29 PM**

Anyone down that way know if it's open yet?

matt602 · #45 Posted **Mar 24, 2015, 8:04 PM**

Yep, it's open. It's bigger than the original location but not terribly huge. Kinda resembles the PATH LCBO by Union in Toronto, both in terms of size and look. Forgot to look at the hours though. A couple of my friends were in town last week on Thursday and they couldn't believe that the downtown LCBO closed at 7. Had to walk all the way to Dundurn. Totally lame.

Jon Dalton · #46 Posted **Mar 24, 2015, 11:03 PM**

I checked it out. The selection is a million times better but unfortunately they just kept the same terrible hours the temporary store had. I hope this is just to start and once they hire enough extra staff they give to proper hours. Wth the grocery store open until 9 next door there is no excuse.

The selection is really commendable though. There is lots of microbrew and even quite a bit of it in the cold section. There is a lot of variety on the beer side of things. Lots of good bourbon and scotch too. I'm less of a wine critic but can say there is a lot more of it including the vintages. It's a good store and a shame to have it close at 7 every day. Everyone needs to complain so they extend the hours.

Jon Dalton · #47 Posted **Mar 25, 2015, 12:23 AM**

king10 · #48 Posted **Mar 25, 2015, 1:03 AM**

looks good. nice high ceilings.

also looks like they originally had saturday night open till 9pm and then changed it.....

at least friday is open till 9, but that should be the case saturday as well.

matt602 · #49 Posted **Mar 25, 2015, 1:48 AM**

I'm pretty sure the old location by King and James was open till 9 both Friday and Saturday. I remember going there during supercrawl well after 7. Ridiculous hours but the selection is as good as any other LCBO it seems.

thistleclub · #50 Posted **Mar 25, 2015, 12:38 PM**

From today's Spec:

The store will be open 7 a.m. to 9 p.m. Monday to Thursday, on Friday from 9:30 a.m. to 9 p.m., and on Saturday from 9:30 a.m. to 7 p.m., and noon to 5 p.m. on Sunday.

Appears to be a bananas typo — at present, the LCBO Store Locator mirrors the window decal: Mon-Thu/Sat 9:30am-7:00pm, Fri 9:30am-9:00pm, Sun 12:00pm-5:00pm

This store features the stingiest service hours of all LCBOs in the market — more than 10 hours a week below the average Hamilton LCBO. Every other outlet is open until 9pm Thu-Sat at minimum (and half are open until 10pm on those days).

With Nations open 9am-9pm daily, hopefully this comes up for reconsideration.

CaptainKirk · #51 Posted **Mar 25, 2015, 3:15 PM**

king10 · #52 Posted **Mar 25, 2015, 5:42 PM**

The outside of the store looks awesome.

But the hours are terrible. Who can we contact to voice our displeasure?

How can you not have an LCBO open until at least 9pm on Saturday nights with so many new hotels and condo developments in the area. It's like they're refusing money at the LCBO.

Jon Dalton · #53 Posted **Mar 25, 2015, 6:46 PM**

Here's the contact form
http://hellolcbo.com/app/ask/session...T2h4cDJkaW0%3D

or 1-800-668-5226 - press 0

I just talked to a representative on the phone and she told me to get as many people to call in or email as possible. The more complaints they get, the more likely they will act.

king10 · #54 Posted **Mar 25, 2015, 7:06 PM**

Quote:

Originally Posted by Jon Dalton

Here's the contact form
http://hellolcbo.com/app/ask/session...T2h4cDJkaW0%3D

or 1-800-668-5226 - press 0

I just talked to a representative on the phone and she told me to get as many people to call in or email as possible. The more complaints they get, the more likely they will act.

Cheers! I'll shoot them an e mail.

matt602 · #55 Posted **Mar 25, 2015, 10:09 PM**

I just submitted a request to increase the hours on that support form there, citing the increase of residents downtown and the fact that the grocery store next door is also open until 9pm. Let's effect some liquor change!

king10 · #56 Posted **Mar 25, 2015, 11:06 PM**

Quote:

Originally Posted by matt602

I just submitted a request to increase the hours on that support form there, citing the increase of residents downtown and the fact that the grocery store next door is also open until 9pm. Let's effect some liquor change!

I submitted a request with the exact same info!

NortheastWind · #57 Posted **Mar 26, 2015, 5:05 PM**

I just sent my complaint about the hours as well

Update:

I received this emailed response:

Thank you for contacting helloLCBO.
Your inquiry has been escalated to Retail Customer Service to be addressed.
Someone will respond to you within the next few days.

Sincerely,
helloLCBO

king10 · #58 Posted **Mar 26, 2015, 8:06 PM**

Quote:

Originally Posted by NortheastWind

I just sent my complaint about the hours as well

Update:

I received this emailed response:

Thank you for contacting helloLCBO.
Your inquiry has been escalated to Retail Customer Service to be addressed.
Someone will respond to you within the next few days.

Sincerely,
helloLCBO

Got the exact same response yesterday.

davidcappi · #59 Posted **Mar 26, 2015, 9:42 PM**

I called in and was basically told the same thing.

king10 · #60 Posted **Mar 27, 2015, 4:39 PM**

The response they gave me.

Good Afternoon,

Thank-you for taking the time to contact our office regarding the new LCBO location at Jackson Square Hamilton.

I have reviewed your inquiry with the District Manager – Barb Chapple who is responsible for this location.

Barb as assured me that over the coming weeks they will be carefully evaluating the customer traffic at this location.

If traffic and sales demand it, they are prepared to open and will look at closing at 8 pm, all week, and 9 pm on Friday.

Again, thanks for taking the time to contact us and if you would like to discuss further, please do not hesitate to call me.

Have a great day!