http://www.thestar.com/news/gta/transpor...ransit_head_to_help_improve_service.html
TTC recruits York Region Transit head to help improve service
Five years after taking the wheel at York Region Transit, Rick Leary is crossing the border again.
But this time, the former Boston transit executive is only going as far as the TTC, where he has been named chief service officer. He will be responsible for driving up the performance of bus and streetcar routes and will oversee the system’s 69 subway stations. The six group station managers appointed last year will report to him.
“He has the knowledge, experience and, critically, the people skills to drive up performance of surface transit and customer satisfaction,” said TTC CEO Andy Byford.