Seems U.S. retailers are ditching self-checkouts while their Canadian counterparts are keeping them as is.
Self-checkouts: The good, the bad and the ugly
By Stefania Moretti, QMI Agency
28 September 2011
http://www.torontosun.com/2011/09/28...d-and-the-ugly
Quote:
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Big retailers say self-checkout lanes aren't going anywhere in Canada, despite the growing list of American grocers canning the do-it-yourself option after studies showed most shoppers prefer real-life cashiers.
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Today I personally don't care for self-checkout lanes. I first saw them in 2001 at a newly-opened Loblaws store in London, and at that time I thought they were awesome. I never thought they'd replace live cashiers, but I anticipated they would become more popular.
I only use self-checkouts if I have only one or two items, I'm in a rush, and it appears that going through self-checkout would be faster than waiting for a cashier with a lineup of people who can't remember their debit PIN. Personally I find it degrades human contact and just provide consumers another excuse to live in their own bubble.