Quote:
Originally Posted by BlueSangha
you can say what ever you want about my rants-but i stand by every word. I have been riding marta for 15 yrs and feel justified in what I say. When a company is in the hole like this one-someone needs to be held accountable-there is no accoutability in this company, esp to their customers-something is wrong and it needs to be fixed. I am tired of hearing excuses for the state that MARTA is in-you can play around all day long with the fare structure, but if the way you operate doesn't change-and customer service remains non existant-the outcome will always remain the same. You can't get fundamental movement on changes in the law to allow changes the way MARTA spends its money if your customers are not invested beyond the instumental value of MARTA. Get someone in there that has balls and can get something done! Get someone in there that understands the value of customer service so they can win back the support of the community-someone who can change peoples minds enough to see how important the system is and what would happen without it.
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Yep, and I'm pretty sure I did. And thankfully, you seemed to have at least backed off the capital spending rant, which was probably smart.
The sad thing, is in some ways (though without the listen to me pointless internet anger) I agree with you. I think there is more in terms of customer service they could do without impacting budgets and a LOT more they could do about being involvement in the community. I'm not sure I entirely agree about the balls to do something - the current GM if I recall has gone to battle with the state reps on a couple of times. I'm sure its not everything that could be done, but its pretty easy to cast stones when we don't live with the frustration they probably do.
I think someone said it best, its hard to completely judge a system when its both not funded and has a hand tied behind its back. Your argument and feelings would carry a lot more weight if the state simply stayed out of the way and MARTA mismanaged itself, or if they state provided sufficient funding for the limitations it placed on MARTA. But it does neither, so at least some of the non customer service issues seem pretty resonable.
What I would like to know, is if you feel this way about it and have for 15 years, why haven't you voted with your feet until now? I mean, if you felt this way after the first month, you might want to consider other options. Though, I'm guessing then you wouldn't have naything to complain about... but I suppose that would just be an assumption about someone I don't know.