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Originally Posted by Klazu
I am losing my mind with Rogers. I used to be on a company plan, but changed the plan to a personal plan last week. On the phone I was very clear about wanting the cheapest possible plan with no data, but the agent kept telling me that "they all come with data" and the cheapest being $70/month. I wasn't in front of a computer and didn't doubt her knowledge, so I agreed to it. Later on I checked their website and noticed that they have call & text plans starting from $35/month. $70/month is actually their second most expensive plan and there are even data plans much cheaper than that! 
I called them again and my plan is now the one with $35/month, but I will have pay the first month's invoice that they already sent me "because I agreed to the price". I feel cheated having been completely mislead by their agent and I would like to file a complaint out of principle. How should I go about it? Am I able to complain to BBB or is that a tedious process to no avail? |
If you're not bound to Rogers by contract (because of a subsidized phone), call them up and tell them you are going to cancel your service. They will transfer you to a "retentions" advisor whose job is basically to give you want you want to keep your account active. Tell them your story and what you think would be fair and they might give it to you.
FYI, Public Mobile has a $35 unlimited Canada-wide talk plan (no data), which should be a much better deal than Rogers.
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Funny enough, on the same call I made it perfectly clear for several time that I will be needing a micro SIM card to be sent to me, as I my company phone only took normal SIM cards that don't fit in my own smart phone. "Yes, yes, we will send you one" the agent told me and what did they send me: a normal size SIM card. I called them again and the agent told me that "No, we never send out micro or nano SIM cards over mail". I found that very strange and told him that, but he told me to go to a store to have a micro SIM card handed to me.
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One thing you can do is cut your SIM down to size. Google "micro sim template" and you can just use scissors. The size difference is just plastic.
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