The Tims in my neighbourhood in Kingston has a drive thru. It is in the centre of an urban neighbourhood and on a major commuter route at the same time. The drive thru frequently backs up onto the street at rush hour.
The store management always prioritizes drive thru customers--there's always 3 staff reserved for the drive thru orders while the front typically only gets 1--so the people who actually live in the neighbourhood have to wait forever for their orders while the drive thru commuters are in and out quickly.
Needless to say, I don't go there anymore.
Drive thrus should not be allowed in urban neighbourhoods.
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