Whitecaps MLS news

[vanlaw]

I picked last night. There is a strange bug in their system. There is some sort of policy about not leaving an aisle seat as a single, but I don’t believe it is a policy for mid row seats.

So anyway, last night I logged in, picked my seats just before my time came, then when the clock rolls over to your open time you have to first hold the seats (there is a button for it) then you confirm and purchase. So the section I wanted had some seats left, and about 8 sets of 3 seats in a row, I only need two.

So in my case I wanted seats 6 and 7, and 5 was also open. I tried to pick seat 6 and 7 but the system would not let me hold as it left a single. I was fairly irritated so I called sales office, worried that I would lose my seats. To their credit, they had people there at 7:15 last night, and the rep was very nice. However, they have no power to override and put the sale through. The guy genuinely seemed like he wanted to help me, but he just couldn’t. His service was great, what he has been given the power to do and not do isn’t his issue, it goers a little higher up. It also didn’t make sense as there were a few singles left in that section, and I questioned what they would then do with all the sets of three. Who wants three seats???

So, I was about to pick 2 seats that were in a row of 4 available quite bit higher up and at the last minute before confirming I decided to try one last time on the original, but selcted seats 5 and 6 instead of 6 and 7…and it worked. I really don’t understand it.

Just a heads up if any of you find the same thing. I really like the system they are using, but it just appears to some random system bug.