Corporate pressure led Shoppers Drug Mart staff to bill unnecessary medication reviews, pharmacists say
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Internal letter describes push for billable work as as 'borderline abusive'
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CBC News spoke with former Shoppers Drug Mart pharmacy employees who believe the company is taking advantage of the MedsCheck service by pushing staff to bill for consultations patients don't necessarily need. The company can then bill the province up to $75 per call.
Eight former Shoppers Drug Mart employees said intense pressure from management pushed staff to cold-call customers regularly. In an internal letter obtained by CBC News that was emailed to company leadership last July, a group of pharmacy owners said the "borderline abusive" pressure to do more MedsCheck calls was affecting their ability to provide the best patient care.
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Several pharmacists said top-down pressure from "corporate" or "upper management" led them to schedule or make "unnecessary" MedsCheck calls to customers who were technically eligible for the program but not what they would consider to be high risk.
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Over the course of the pandemic, the value of Galen's shares in George Weston Ltd., founded by his great-grandfather and led by Weston as CEO, have swelled from $5.9 billion to $10.8 billion.
https://macleans.ca/culture/food/the-power-list-galen-weston-is-the-countrys-most-powerful-and-controversial-grocery-mogul/
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