Now Delhi Metro wants world green signal
Plans to become member of top world ranking project.
Anubhuti Vishnoi
New Delhi, February 23: IT’s already changed the way Delhi travels. And now, the Delhi Metro Rail Corporation (DMRC) is hoping the world will take note.
The DMRC is planning to become a member of the Nova International Railway Benchmarking Group, a project that compares urban transport systems of various cities across the world.
Senior DMRC officials have visited Taipei a number of times during the last month to study its Metro operations—
the Taipei Metro was ranked number one by Nova in 2004-05.
“DMRC is trying to explore its chances of becoming a member of Nova — a benchmarking consortium of Metro networks in various countries,” Director, Projects and Planning, DMRC, C B K Rao said. He added that the DMRC was studying the Taipei Metro’s “construction methodology, operations and maintenance. We will also be assessing where we fall short...” Rao said.
“Our basic focus... is their Operation Control Centre, tunneling, construction site and maintenance. While Delhi Metro can boast of the best of technology and construction behaviour, Taipei Metro’s maintenance and operation control is definitely better. They also have a very good visitors’ gallery... officials from our Operations Department are currently in Taipei to study these. We will also try to incorporate some of these features in our Operation Control Centre at Barakhamba Metro Station,” Rao said.
He added that Taipei Metro scored well above the Delhi Metro in cleanliness.
“There are very strict rules at the Taipei Metro and public behaviour is very responsible towards the Metro unlike in Delhi as yet. To be able to maintain our stations that way, we need a high degree of public awareness and co-operation,” Rao said.
THE NOVA MARK
Headquartered in London, Nova is a benchmarking group formed in 1998 for medium-sized Metros comprising 13 Metro systems with less than half a billion passengers a year: Buenos Aires, Dublin, Glasgow, KCR (Hong Kong), Lisbon, Montreal, Naples, Newcastle, Rio de Janeiro, Santiago, Singapore, Taipei and Toronto.
Nova has three types of Key Performance Indicators:
Operations: 32 operational performance indicators, includes asset utilisation, efficiency, reliability, service quality, finance and safety
Customers: Customer satisfaction survey every two years
City: Indicators being developed to study relationship between Metros and the cities in which they are located
Nova:
http://www.nova-metros.org/