I truly enjoy that the address information at the top of the letter was blacked out for privacy, but Trish's name was clear as day at the bottom. Someone had ONE job. Almost akin to finding a spelling or grammatical error in an edited news publication
Like most people have said, the "deficiencies" are laughable. Also, which of Trish's neighbours are complaining about a white wall replacing a gravel parking lot? I'm not saying it is an upgrade, but doesn't it have to be at least a wash ascetically speaking?!?