Quote:
Originally Posted by buzzg
[...]way too much seating to pay for considering the price of coffee and baking. It's why Starbucks is downsizing and you don't see too many larger coffee shops opening anymore.
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Starbucks is trying to become exclusively take-away (drive thru and walk up counter with no seating) largely in response to the customers that would buy a single cheap item and loiter there for hours on end using the store's wifi and often power. Someone likely did an analysis on net revenue per customer and noticed they had three types of customers and one type that was running a significant loss.
I suspect Panera is going to have to face a similar choice soon, especially as that Starbucks crowd shifts to their second choice...
Heck one Panera I visited had a giant boardroom style table to encourage large groups to stay there for longer periods.
As for Second Cup they morphed from selling coffee beans to selling beans and being a Starbucks clone to being just a Starbucks clone and now they are changing direction again. They are basically the Robin's to Starbuck's Tims. I don't think we see them again in downtown Winnipeg even if the office crowd gets back to pre-pandemic levels. Reality is the Second Cup is a GenX type brand and the office works are shifting more to Millenials and GenZ that have different tastes for coffee (artesian for example).