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Originally Posted by Danny D Oh
Just wanted to add two things to this that speak to the complete sales/marketing failure of TNSE with Jets tickets:
1- In our area of the rink they have been discounting tickets by 60% and giving a voucher for a free beer per seat. They give these perks to people buying walk-up tickets but I've held half a seat in a group (4 people for 2 seats) for 12 seasons and have got nothing like that even once. They had even better deals for people willing to buy 4 game packs midseason with free merch and vouchers for concessions. What in the actual fuck? They pissed off the people who guarantee their revenue and devalued their product at season seat prices. Who is running this organization?
2- TNSE insisted on doing away with season ticket contracts and now have everyone on year-to-year. They totally shot themselves in the foot with this one. At least with the 3 or 5 year deal you were locked in and would be more willing to ride out down years for an agreement to not raise prices below a certain level (although they usually maxed this out).
We waited 9 seasons for relocation even as seats were vacated. Dealing with our ticket rep was pure insanity. Any query we had was met with contempt.
They didn't have to market their tickets until the pandemic and that muscle in the organization is completely atrophied. They took their fans for granted.
The only benefit to pay season seat prices is the guaranteed playoff ticket. Otherwise any discounts we get now on concessions and merch are far exceeded by paying 60% more for our seats than we can get them on resale or directly from Ticketmaster now.
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I'm actually not at all surprised by this. I have a amusing story that goes back nearly 20 years.
My gf and I at the time were thinking of getting a 10 game pack to see the AHL Moose in 2004, around the time the MTS Centre was about to open. We got a tour of the arena, and it's enmities. Then the ticket sales rep, who was leading the group of potential had a Q & A session. After most of the basic questions were addressed regarding the Moose, questions arose about the arena being "NHL compatible' which the rep replied that the capacity met the NHL standards.
Considering Brandon would play at least one game a year in Winnipeg for 3-4 consecutive years in the mid 2000s, I had inquired about if there was any interest in the Moose sharing the arena with a possible WHL tenant. The TNSE sales rep became visibly annoyed, with a forced smile, replied "this is the 3rd time I have been asked this question this week!" and proceeded to tell the group about a man on a different tour of his becoming irate when he learned that TNSE had no interest in allowing a Winnipeg-based WHL team to share the arena.
Considering we were seriously considering plunking down $400 for two seats of 10 Moose games, being that unprofessional, we decided to pass. Perhaps it was not his day, or there were personal issues in play, but I could not help think that if this guy was a real estate agent or working at a car dealership, he probably would not last very long. It was off-putting, to say the least.
Keep in mind, this predates the negative experiences I have become accustomed to hearing about ticket sales agents from TNSE, within two years of the Jets return. Perhaps TNSE should revamp their sales and marketing department, before we begin to see a half full arena.