The City is doing a survey (another survey
) on public preferences for three different seating layouts for 53 new LRT cars (37 replacement and 16 for additional capacity).
[URL unfurl="true"]https://cityofedmonton.qualtrics.com/jfe/form/SV_6mvI9qKpyhMJ87c[/URL]
Before you get to provide any input or feedback, they want to know how many times you've used the system in the last 3 months and how many times you plan to use it in the next three months.
Apparently they're happy with current ridership on the system because if you answer none, you get the following message:
"
Thank you for your interest and participation!
At this time we are looking to hear from those who use Edmonton transit or plan to use Edmonton transit in the near future. We look forward to your participation in future surveys."
You'd think feedback from those that don't currently use the system in regard to what they would find attractive in potentially using it might be of interest but you'd be wrong.
I get the importance of feedback from your current users but by using the same questions to eliminate feedback from others they could just as easily isolate feedback from non-users and maybe find out why.