^Glad to hear that's been your experience Ide, although mine has been in sharp contrast up to this point, especially dealing with Marisa who is frustratingly uncommunicative (it took her two weeks to respond to one of my e-mails...the first time I had a PDI scheduled and we got delayed, I had to call them a few days before to see if it was cancelled because Marisa never let me know - and it was cancelled, etc).
I've been dealing more with Debbie lately though and she has been on point for the most part about getting back to me quickly. And I learned that CC'ing Debbie on my e-mails to Marisa were the quickest ways to get Marisa to respond to me

.
Our bed from Montreal already arrived and despite the entire white glove service we were supposed to get with it, we had to have them deliver it in the box to my parent's place in Barrhaven to store temporarily while we wait for occupancy. Which of course means, we have to hire movers to grab stuff from our storage units on Coventry and in Orleans, pick up the bed from Barrhaven, and then deliver to the condo. More money spent. Yay.
Well at least now we are officially within 10 days of occupancy and no word of a delay so I think we may actually, finally be moving next Tuesday.
Now I'm just hoping Debbie will send me the contact information for Dan Fried(?) shortly as we need to figure out what time we will get the keys, book the moving elevators, schedule movers (there is no way we're doing the move a second time ourselves), take time off work, etc...