[Innsertnamehere]

what time of day were you there? if it was between 9am-11am, noon-2:30, or 5-6:30, chances are you were in the middle of one of the breakfast, lunch, or dinner rushes. It is often difficult for even supervisors to assist you when there are 20 cars backed out of the drive through and the interior completely full of people, especially since fast food places only schedule minimal man hours that still ensure fast times (regardless of service quality)

if it wasn't any of those times, the employees more than likely could have (and should have) been able to assist you in the wifi problem.