Southwest is great, never had a problem. Then again, they have a tremendous presence on the west coast. As an ex-UA employee, it's still hard to give them that credit but they've certainly proved their mettle time and again for three decades.
The plain truth is that passengers are often idiots. They expect all kinds of service from their rock bottom $79 fare and think airlines and pilots should be able to control the weather, ATC, the FAA, and whatever else have you. US carriers certainly have a bad rep because they lie to their customers too often in those situations but it does get pretty ugly in the trenches...sometimes it's hard to blame them.
At any rate daq, I live in Japan...left the US awhile back now.
Lexy, hope BNA gets more WN metal soon
