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I think that's quite right.
Ottawa is known in sports circles for being a big "walk-up" crowd city and being in Kanata the Senators have totally isolated themselves from that phenomenon.
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^ the number of seats isn't as important as the price you can sell the seat for.
For new arenas, the more seats you add, the more money it costs to build the structure, all for the benefit of adding seats that sell for the lowest possible cost.
IMO, there is a sweet spot for "medium" size Canadian cities in terms of Arena capacity. It certainly isn't 19k or 20k. I think 17k is probably around the ideal capacity, both in terms of driving demand and keeping building and maintenance costs down.