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Originally Posted by jlousa
I was shocked to see the place completely gutted today, as the decor was definitely not the problem. It's kind of funny how every single persons opinion of the place is the same, food so-so if not mediocre and service absolutely terrible. There's lots of restaurants I never go back to but it's very rare for me to openly bad mouth anyplace, Transcontinental was one of the few I'd openly discourage people from going to after my terrible experience. Funny thing is I don't mind Steamworks, but I guess they didn't get the message you don't charge nice restaurant prices and then serve pub quality food with pub staff working on their days off and wonder why you don't get repeat clients.
That all said there's a sign on the back door stating they are renovating and would be reopen in May and to hit Steamworks in the meantime. Pretty sad as like I said the decor was great and it's the one thing that did not need changing.
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Apparently they will be renovating/reconfiguring to be more like Cactus & Joey's in terms of layout and decor...which sucks imo, but you can't blame them...
One of the problems with the service was they had difficulty retaining people. A lot of the staff was overflow from Steamworks who didn't really want to be there because it wasn't busy and people drank less (ie. less tips). It was kind of a negative cycle that was going to kill them eventually.