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-   -   Canadian Airport Thread (https://skyscraperpage.com/forum/showthread.php?t=153826)

casper May 11, 2017 1:45 AM

Quote:

Originally Posted by kwoldtimer (Post 7801515)
That seems a tad harsh and Air Canada should have been more on the ball, istm. I'm at a loss, however, to understand why the mother spent 10 hours on the phone trying to reach Air Canada when she could have spent 10 minutes on the phone booking an airport hotel room for her kid for the night.

First off, the Air Canada staff should have tried to do something to resolve this and ensure he felt safe.

I don't see how calling the Air Canada call centre is going to help in this situation. Spend an hour or 10 hours it is going to amount to the same, the call centre staff can play with the reservation but they are not the ones who are going to handle handing out vouchers etc.

Hotels generally don't like minors as guests and this past week in Toronto the weather has been incredibly bad with lots of cancellations. It is hard to find a hotel room near the airport. There is a good chance sleeping in the airport may have been the best solution. Unfortunate as it is.

I wonder if the 15 year old has been camping on his own. The chances of being attached by a bear in the woods around Thunder Bay are probably higher than a mugger in a highly policed major airport

Nick May 11, 2017 3:30 AM

Quote:

Originally Posted by Denscity (Post 7801614)
Sure wish YCG had that system. They call us Cancelgar don't you know.

An RNAV Y would be good for a start!

Denscity May 11, 2017 4:43 AM

Quote:

Originally Posted by Nick (Post 7801809)
An RNAV Y would be good for a start!

Thanks for the tip! We got Jeppesen Aviation in here doing a study on what can be done.

p_xavier May 11, 2017 2:47 PM

Air Canada leaving Aeroplan for their own program.

http://globalnews.ca/news/3443417/ai...yalty-program/

esquire May 11, 2017 3:21 PM

Quote:

Originally Posted by d_jeffrey (Post 7802103)
Air Canada leaving Aeroplan for their own program.

http://globalnews.ca/news/3443417/ai...yalty-program/

Oh boy. Time to join the stampede of people looking to cash out their points.

khabibulin May 11, 2017 5:12 PM

Quote:

Originally Posted by casper (Post 7801713)
First off, the Air Canada staff should have tried to do something to resolve this and ensure he felt safe.

I don't see how calling the Air Canada call centre is going to help in this situation. Spend an hour or 10 hours it is going to amount to the same, the call centre staff can play with the reservation but they are not the ones who are going to handle handing out vouchers etc.

If the mother was genuinely concerned about her unaccompanied minor flying with AC, she should have paid for AC's unaccompanied minor service. Probably too cheap to do so, and now she feels entitled. Give me a break!

https://www.aircanada.com/ca/en/aco/...-children.html

Over 10,000 young travellers fly unaccompanied with us each year. And with our Unaccompanied Minor service, every one of them receives the best care from our highly trained staff from the moment they arrive at airport until they reach their destination.
•The Unaccompanied Minor service can be purchased but is considered optional for youth ages 12 to 17 who are travelling alone.

lubicon May 11, 2017 6:57 PM

Quote:

Originally Posted by MonctonRad (Post 7801041)
Canada to get a new arctic hub airport (The Independent)

http://www.independent.co.uk/travel/...-a7725221.html

So in other words they might build a new terminal building. That's a big difference from a new airport.

SFUVancouver May 11, 2017 7:49 PM

Quote:

Originally Posted by esquire (Post 7802144)
Oh boy. Time to join the stampede of people looking to cash out their points.

Glad that I used my Aeroplan points last summer for high-season TATL travel with short notice. I switched to United a year ago and haven't looked back. The different between using United points and Aeroplan points is day and night.

esquire May 11, 2017 7:53 PM

Quote:

Originally Posted by SFUVancouver (Post 7802541)
Glad that I used my Aeroplan points last summer for high-season TATL travel with short notice. I switched to United a year ago and haven't looked back. The different between using United points and Aeroplan points is day and night.

If there was a United-affiliated credit card available in Canada I would have switched a long time ago too. Combining points from travel, the credit card and other sources helps to accumulate points much faster.

SFUVancouver May 11, 2017 8:06 PM

Quote:

Originally Posted by esquire (Post 7802545)
If there was a United-affiliated credit card available in Canada I would have switched a long time ago too. Combining points from travel, the credit card and other sources helps to accumulate points much faster.

Agreed. The frequent offers of Chase United Mileage Plus cards and their inevitable, 30,000, 50,000, and recently 70,000 mile sign-up bonuses are just a cruel joke.

casper May 12, 2017 5:51 AM

Quote:

Originally Posted by khabibulin (Post 7802331)
If the mother was genuinely concerned about her unaccompanied minor flying with AC, she should have paid for AC's unaccompanied minor service. Probably too cheap to do so, and now she feels entitled. Give me a break!

https://www.aircanada.com/ca/en/aco/...-children.html

Over 10,000 young travellers fly unaccompanied with us each year. And with our Unaccompanied Minor service, every one of them receives the best care from our highly trained staff from the moment they arrive at airport until they reach their destination.
•The Unaccompanied Minor service can be purchased but is considered optional for youth ages 12 to 17 who are travelling alone.

Since it was a connecting flight that is not a permitted option.

My own personal experience with AC on IROP is AC staff generally try to be helpful when they are allowed to. The rules are forever changing. Some of my own examples.

On a flight from Heathrow to Halifax (connecting in Halifax to Ottawa and Saskatoon). When the aircraft gets near Halifax there is a problem with the runway and they have to divert, end up in Toronto. Head up to the 35K checkin counter to try to get rebooked. Check-in agent says, "I am not allowed to help you, you must try phoning the call centre, if after 20 minutes you can't get through then and only then am I permitted to rebook you. there is a bank of direct phones over in the corner" Spend 20 minutes on hold and then back into the lineup again. At that point they playing games.

That is just one of many personal examples. The solution is to empower staff a bit more and have them focus on solving customer problems.

In the case of this kid who was stuck in the airport, my guess would be the AC staff probably had more IROP to handle and long lines, this guys likely just got bounced around as staff tried to deal with him as quickly as possible.

thenoflyzone May 12, 2017 11:09 AM

Interjet is starting service to Canada in July.

http://www.routesonline.com/news/38/...-in-july-2017/

Cancun – Montreal
4O2820 CUN1535 – 2100YUL 320 247
4O2821 YUL0830 – 1200CUN 320 247

Mexico City – Montreal
4O2810 MEX0115 – 0710YUL 320 247
4O2811 YUL2230 – 0250+1MEX 320 247

Looks like the planes will do MEX-YUL-CUN and CUN-YUL-MEX runs.

ACT7 May 12, 2017 3:15 PM

Quote:

Originally Posted by thenoflyzone (Post 7803218)
Interjet is starting service to Canada in July.

http://www.routesonline.com/news/38/...-in-july-2017/

Cancun – Montreal
4O2820 CUN1535 – 2100YUL 320 247
4O2821 YUL0830 – 1200CUN 320 247

Mexico City – Montreal
4O2810 MEX0115 – 0710YUL 320 247
4O2811 YUL2230 – 0250+1MEX 320 247

Looks like the planes will do MEX-YUL-CUN and CUN-YUL-MEX runs.

YYZ and YVR to follow I assume?

thenoflyzone May 12, 2017 3:32 PM

Quote:

Originally Posted by ACT7 (Post 7803456)
YYZ and YVR to follow I assume?

As more neo's are delivered, I would imagine so.

LeftCoaster May 12, 2017 8:53 PM

Great news for YUL. Hope to see more Canadian cities follow, though fro YVR and YYZ I'd like to see something like Monterrey or Guadalajara.

Zmonkey May 14, 2017 7:14 PM

Quote:

Originally Posted by casper (Post 7803148)
Since it was a connecting flight that is not a permitted option.

My own personal experience with AC on IROP is AC staff generally try to be helpful when they are allowed to. The rules are forever changing. Some of my own examples.

On a flight from Heathrow to Halifax (connecting in Halifax to Ottawa and Saskatoon). When the aircraft gets near Halifax there is a problem with the runway and they have to divert, end up in Toronto. Head up to the 35K checkin counter to try to get rebooked. Check-in agent says, "I am not allowed to help you, you must try phoning the call centre, if after 20 minutes you can't get through then and only then am I permitted to rebook you. there is a bank of direct phones over in the corner" Spend 20 minutes on hold and then back into the lineup again. At that point they playing games.

That is just one of many personal examples. The solution is to empower staff a bit more and have them focus on solving customer problems.

In the case of this kid who was stuck in the airport, my guess would be the AC staff probably had more IROP to handle and long lines, this guys likely just got bounced around as staff tried to deal with him as quickly as possible.

The issue is Years ago AC agents had power to make changes and help people at will go above and beyond guidelines. Than customers complained saying there was no single system and some people got more help vs others. So AC changed and now have a hard rule book and we as consumers complained they wanted one.

I don't know what the answer is for this, but the end of the day people will complain and there will also be a certain part of the population that will never be happy.

ACT7 May 17, 2017 9:12 PM

Stellar Q1 for YYZ. As has been the case for several quarters now, total volume growth exceeds volume growth at Canada's other big three combined. Same thing for total volume growth overall.

https://www.torontopearson.com/uploa...gerSummary.pdf

jmt18325 May 17, 2017 9:17 PM

If this kind of growth continues, Toronto could break the 50M passenger barrier in 2018.

thenoflyzone May 18, 2017 1:31 AM

Quote:

Originally Posted by ACT7 (Post 7808171)
Stellar Q1 for YYZ. As has been the case for several quarters now, total volume growth exceeds volume growth at Canada's other big three combined. Same thing for total volume growth overall.

https://www.torontopearson.com/uploa...gerSummary.pdf

The top three are all performing well above par.

Here is the breakdown for March and Q1 for Canada's top airports.

YYZ +8.2%, YTD +7.5%

YVR +7.4%, YTD +7.0%

YUL +8.1%, YTD +6.0%.

YYC +1.2%, YTD +1.07%

YEG +3.3%, YTD +0.1%

YOW +0.6%, YTD -0.5%

YWG YTD +5.5%

thenoflyzone May 18, 2017 1:32 AM

Transat to start seasonal YUL/YYZ-TPA and YUL/YYZ-SJU service for winter 2017-18. Several other routes see increases as well.

http://www.travelweek.ca/news/air-tr...winter-2017-18


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