I am losing my mind with Rogers. I used to be on a company plan, but changed the plan to a personal plan last week. On the phone I was very clear about wanting the cheapest possible plan with no data, but the agent kept telling me that "they all come with data" and the cheapest being $70/month. I wasn't in front of a computer and didn't doubt her knowledge, so I agreed to it. Later on I checked their website and noticed that they have call & text plans starting from $35/month. $70/month is actually their second most expensive plan and there are even data plans much cheaper than that!
I called them again and my plan is now the one with $35/month, but I will have pay the first month's invoice that they already sent me "because I agreed to the price". I feel cheated having been completely mislead by their agent and
I would like to file a complaint out of principle. How should I go about it? Am I able to complain to BBB or is that a tedious process to no avail?
Funny enough, on the same call I made it perfectly clear for several time that I will be needing a micro SIM card to be sent to me, as I my company phone only took normal SIM cards that don't fit in my own smart phone. "Yes, yes, we will send you one" the agent told me and what did they send me: a normal size SIM card. I called them again and the agent told me that "No, we
never send out micro or nano SIM cards over mail". I found that very strange and told him that, but he told me to go to a store to have a micro SIM card handed to me.
So I went, but the store told me they will have to charge me $11.20 for it. I was told to call Rogers once again, so that they could give me credit for that amount towards my next invoice. Well the first agent didn't know anything about it and didn't think it was even possible.
FINALLY I was put through to someone who knew exactly what he was doing. He put me on the cheapest plan, gave me the credit for the micro SIM card and told me that "of course we send out SIM cards in all sizes".
One has to wonder what is the level of training these Call Center monkeys get to not know jack about the business they are working for??? This is ridiculous and similar to some of those Comcast stories. Not a great experience and I hope to be only few months on Rogers.
I know this is nothing new, but just so damn frustrating...